Table of Contents

• List of Contributors xix
• Preface xxi
• Chapter A Access to Veterinary Care: A Gateway to Family Health and Social Equity 1
• Michael J. Blackwell
• Introduction 1
• Access to Veterinary Care: A Family and Community Affair 3
• Social Responsibility of Healthcare Professions 5
• Action Steps: Building a One Health Interprofessional System 8
• Summary 10
• References 11
• Chapter B Belonging: “Finding Home: Navigating the Landscape of Belonging” 13
• Sandra Dawkins Sue Knoblaugh and Rustin Moore
• What is Belonging? 14
• The Power of Belonging 16
• How Do We Create a Sense of Belonging in the Workplace -and within the Veterinary Workplace? 16
• Unconscious Bias 17
• Hiring Practices 18
• Transparent and Fair Processes 18
• Onboarding Practices 18
• Communication and Feedback 19
• Employee Resource Groups and Affinity Networks 19
• Creating Safe and Inclusive Workplaces 20
• Example: Reimagining the Visual Representation of Our Past Present and Future 20
• References 21
• Additional Resources 22
• Chapter c Cultural Competence and Cultural Humility in Veterinary Medicine 23
• Zenithson Ng and Adesola Odunayo
• Introduction 23
• Cultural Competence 24
• Cultural Humility 24
• Shift to Embracing Cultural Humility 25
• Application of Cultural Humility in Clinical Veterinary Practice 26
• Application of Cultural Humility in the Workplace 30
• Conclusions 32
• References 33
• Chapter D Diversity 35
• Cristina Risco and Carlos A. Risco
• Introduction 35
• Diversity Defined 36
• So What? Why Does Diversity Matter in Veterinary Medicine and Society at Large? 36
• Now What? How Do We Engage With an Increasingly Diverse Clientele and Clinical Workforce in the Interest of Improved Animal Care? 37
• Cultural Humility through Critical Consciousness 37
• Summary 40
• References 40
• Chapter E Emotional Intelligence 41
• Joelle A. Murchison
• What is Emotional Intelligence? 41
• Signs of Emotional Intelligence 42
• Impact of Emotional Intelligence 42
• The Four Es 43
• Exposure 44
• Experience 44
• Education 44
• Empathy 45
• Managing Interactions 45
• Pause 45
• Empathize and Ask 45
• Enhancing Your EI Capability 46
• Working in a Diverse and Inclusive Society 47
• Impact of the COVID- 19 Pandemic 48
• Making the Connection Between EI and Diversity 49
• Affirmative Introspection 49
• Self- Governance 49
• Intercultural Literacy 50
• Social Architecting 50
• The Responsibility in Veterinary Medicine 50
• AVMA Policy on Diversity and Inclusion 50
• Emotional Intelligence and Leadership 51
• Protecting Your Emotional State While Engaging in Patient Care 51
• Summary 53
• References 53
• Chapter F First Nations 55
• Evelyn Galban
• First Nations 55
• Terminology 56
• How to Refer to Native American People 56
• Identity and Recognition 57
• Blood Quantum 57
• Certificate Degree of Indian Blood 58
• Tribal Enrollment 58
• Natives in Education 58
• Natives in Medicine 58
• Indigenous Knowledge in Veterinary Education 59
• Access to Care 60
• Embedded Educational Initiatives 61
• Native American Veterinary Association (NAVA) and Other Allyship Examples 61
• Inclusivity of Native American People in Veterinary Medicine 61
• Orange Shirt Day 62
• Indigenous Peoples' Day 62
• National Native American Heritage Month 62
• Making Your Physical Space Inviting 62
• Understanding Diverse Cultural Norms 63
• Cultural Sensitivity in Consultation and Collaboration 63
• Representation and Visibility 63
• Scenario: Event Planning and Land Acknowledgment Requests 64
• Better Request Using Knowledge and Understanding 64
• Best Response with Cultural Sensitivity and Engagement 65
• Conclusion 65
• References 65
• Chapter G Gender 67
• Erika Lin- Hendel
• Introduction 67
• Content Warning 69
• Resources 69
• Gender What it is and What it isn't 69
• Situation: The Veterinary Field Must Actively Support Reproductive Healthcare 73
• Scenario: Institutional Hierarchy Creates Opportunities for Abuse 74
• Scenario: Modeling Consent Invitation and Communication-Based Culture With Nongendered Assumptions Can Be Powerful Beyond the Immediate Situation 75
• Dedication 76
• Acknowledgments 76
• References 76
• Chapter H Historically Black Colleges and Universities 81
• Ruby Perry and Olga Bolden- Tiller
• Introduction 81
• Impact of the HBCU 82
• Schools and Colleges of Veterinary Medicine: The Origin Story of Land- Grant Institutions (LGIs) 82
• African Americans in Veterinary Medicine 84
• Leveraging Partnerships to Develop a More Diverse and Inclusive Veterinary Profession 88
• References 90
• Chapter I Intersectionality 93
• Briana D. Jones
• First a Walk in My Shoes 93
• What Defines Intersectionality? 94
• Why is Intersectionality Important in Veterinary Medicine? 96
• Applying Intersectionality in Veterinary Establishments and Institutions 99
• References 101
• Chapter J Justice 103
• Iran Brown
• Introduction 103
• Justice and the Wage Gap 104
• Lilly Ledbetter Fair Pay Act 105
• The Wage Gap in Professional Tennis 106
• The Wage Gap in Professional Soccer 107
• Federal Law and the Wage Gap 108
• The Wage Gap and Individual Practices 109
• The Wage Gap and Clinical Scenarios 110
• References 113
• Chapter K Kindness 115
• Mia Cary
• Why Kindness? 115
• Kindness Defined 116
• Kindness Impact 117
• Improved Self- Evaluations 117
• Improved Well- being 117
• Increased Self- Esteem and Fulfillment 118
• Cultivating Kindness - The How 119
• Kindness Toolkit 120
• The Time Is Now 122
• Summary and Next Steps 123
• References 123
• Chapter L Listen 125
• Kemba L. Marshall
• Introduction 125
• What They Didn't Teach in Veterinary School 125
• Turns Out It Is Not Just Me 126
• Controlling What I Can Control 127
• My Prep Work Before the Classroom Listening Assignment 129
• The Classroom Listening Assignment Begins 130
• What Are Your Beliefs? 130
• What Are Your Customs? 131
• What Are Your Traditions? 131
• What Is Your Life Like? 132
• How Are You Treated in This Country? 133
• What Franklin Taught Me 133
• Lessons Learned 134
• Final Thoughts 135
• References 135
• Chapter M Multiculturalism 137
• Odette Doest
• What's Culture Got to Do With Veterinary Medicine? 137
• Language and Other Cultural Expressions 138
• A Brief Review of Cultural Literature from Human Medicine 141
• Practical Cultural Veterinary Realities 142
• A Royal Bon Voyage 144
• Putting It All Together in Practice 145
• References 145
• Chapter N Neurodiversity 147
• Rob Best
• Introduction 147
• Neuro- What- Isity? 148
• Neurodiversity in the Workplace 151
• “Best” Practices 153
• Recruiting and Interviewing 153
• Bonus Tips 154
• Neuroinclusive Culture 155
• The Future 159
• Conclusion 160
• References 161
• Chapter O Veterinary Medicine and One Health 163
• Sharon L. Deem
• What is One Health? 163
• Historical Perspective of One Health 164
• Present Momentum 165
• Veterinarians and Veterinary Profession as One Health Practitioners 166
• Personal Examples of Veterinary Medicine in One Health 167
• Bringing One Health and Deai to Your Practice 168
• Conclusion 168
• References 169
• Chapter P Psychological Safety 171
• Elizabeth Strand and Chesney Ward
• Introduction 171
• What is Psychological Safety? 171
• Medical Settings 173
• Power Dynamics 174
• Team Conflict 176
• Mental Health Well- Being and Burnout 176
• Case Example 177
• Conclusion 178
• References 179
• Chapter Q Queer 181
• Ewan Wolff Melody Martínez and Dane Whitaker
• Introduction (What?) 181
• LGBTQ+ History in Veterinary Medicine 182
• Demographics/Facts/Stats 184
• What Does It Mean to Be Queer in Veterinary Medicine? (Now What?) 186
• Scenarios 187
• Homophobia Scenario Supervisor 187
• Transphobia Scenario Transition 187
• Definitions and a Clinical Ace/Aro Scenario 188
• Transphobia Scenario 188
• Intersex Discrimination Scenario 189
• Discussion (So What Now?) 189
• Conclusion 190
• Acknowledgments 191
• References 191
• Chapter R Representation 193
• Indya Woods
• Representation 193
• Five Practices that Create a More Inclusive Workplace 196
• Increased Diversity and Inclusion at the Executive Level 196
• Examine Your Practice and Commit to Change 196
• Define Your Diversity Priorities Based on What Drives Your Growth 196
• Target Your Diversity Efforts to Local Circumstances 196
• Advocate For Diversity Within The Veterinary Profession 197
• References 199
• Chapter S Systemic 201
• Ashlee Canty and Allen Cannedy
• Introduction 201
• Systemic Applications in Veterinary Medicine 203
• Veterinary Recruitment 203
• Veterinary Admission 204
• Veterinary Retention 206
• Veterinary Financial Support 207
• Systemic Issues in Veterinary Private Practice 208
• Summary 211
• References 212
• Chapter T Tokenism 215
• Michael Bailey
• Introduction 215
• Introduction: What Is Tokenism? 215
• Why Diversify a Homogeneous Organization? 216
• Tokenism Exploits Employees 217
• Tokenism in Patient Engagement 218
• The Toll of Tokenization in Medical Residencies 218
• Tokenism Breeds Imposter Syndrome 220
• Tokenism Cements Stereotypical Views 222
• How the Tokenized Are Set Up to Fail 222
• Adverse Effects of Tokenism Personal and Organization 223
• How to Avoid Tokenism 223
• Ways to Begin Mitigating Tokenism 224
• Conclusion 225
• References 226
• Chapter U Unconscious Bias 229
• Harold Davis and Theresa L. Cosper- Roberts
• Introduction 229
• What is Unconscious Bias? 229
• So What? Why is Unconscious Bias Important to Veterinary Medicine? 230
• Unconscious Bias Has Ramifications on Clinical Decision- Making Process/Patient Care 231
• Unconscious Bias Has Ramifications on Admission to Veterinary Schools and Colleges 231
• Unconscious Bias Has Ramifications in the Workplace 232
• Now What? Identifying and Understanding Unconscious Bias in Our World 232
• Bias in Clinical Decision- Making and Patient Care 232
• Practically Speaking How Do We Combat Biases? 233
• Practically Speaking How Do We Combat Biases? 234
• Now What? Addressing Bias in Veterinary School Admissions Processes 234
• Fictional Veterinary Academic Setting Scenario 234
• Now What? Addressing Unconscious Bias in the Workplace 236
• Workplace Bias Scenario 1 236
• Workplace Bias Scenario 2 238
• Bias in an Veterinary Technology Educational Setting Scenario 239
• Now What? Mitigating Your Own Unconscious Bias 240
• Understanding Your Own Unconscious Bias 240
• Acting Like a Camera to Differentiate Observation from Interpretation 240
• Reflecting on How Bias Affect Us 241
• Recognize People That Shape Who We Are 242
• Recognize Sources That Perpetuate Bias 242
• Expanding Your Community and Perspective to Disrupt Bias 243
• Understanding the Impact of Unconscious Bias on Our Lives 243
• References 244
• Chapter V Values 245
• James Pritchett
• Introduction to Values 245
• Values in Action 245
• Values Correlated to DEI 247
• Building Trust in Order to Center Values 248
• Including as an Action That Builds Trust 248
• Catalyzing Change to (Re)Center Values 249
• Appreciation as the Mechanism for Sustaining and Scaling 251
• How Might You Create a Thoughtful Appreciation Strategy? 251
• References 252
• Chapter W Welcoming 253
• Monica Dixon Perry
• The Receptionist/Customer Service Representative (CSR) Team 255
• The Technical Team 256
• The Associate Veterinarian Team 258
• Practical Tips to Create a More Welcoming Experience 261
• Reference 263
• Chapter X Xenacious 265
• Tierra Price
• Introduction 265
• Defining Xenacious 267
• Why is Veterinary Medicine in Need of Change? 268
• The Evolution of Veterinary Medicine 268
• How Do You Know When to Make a Change? 269
• Being Xenacious in Vet Med 270
• Scenario #1 270
• Scenario #2 272
• The Response 272
• A Better Response 273
• An Even Better Response 273
• Conclusion 273
• References 273
• Chapter Y You 275
• Kemba L. Marshall
• Introduction 275
• The State of Vet Med 276
• Leadership is a Choice Not a Title 277
• Understanding the Dynamics of Conflict 278
• Managing Conflict 280
• What Can You Do Now? 282
• Conclusion 283
• References 284
• Chapter Z Zero- Sum Game 285
• Kemba L. Marshall
• Introduction - "Somebody's Gotta Win; Somebody's Gotta Lose" 285
• Implications of Zero- Sum Game Bias 287
• The State of Veterinary Medicine 289
• Mitigating Zero- Sum Bias 291
• Similarity 291
• Expedience 291
• Experience 292
• Distance 292
• Safety 293
• Conclusion 293
• References 293
• Afterword 295
• Index 299